Our Business Philosophy:

Calligraphy and design are forms of artistic expression. The founder of Asian Brush Art believes that each artist has his/her own style and method of expression. Our clients should always feel welcome to express their personal style when choosing either products or services, or even to choose another company that better suits their needs. Instead of pushy sales tactics, we believe in letting the work sell itself and focusing our energy on producing the best work and customer service. We will always do our best to bring the clients' vision to life.

FAQs

Orders	Other Questions
1.) What is the ordering process?	8.) May I "preview" the calligraphy before placing an order?
2.) What are my payment options?	9.) How are names translated?
3.) How long will it take to receive my order?	10.) How do I know if what I am getting is accurate?
4.) How are orders shipped?	11.) Does Chinese/Japanese/Korean read vertically or horizontally?
5.) How much does the shipping & handling cost?	12.) Where can I buy calligraphy tools?
6.) Is it safe to use my credit card online?	13.) Do you provide a framing service?
7.) Do you take international orders? (Out of the U.S.)	14.) Do you offer discounts? 15.)Refund Policy

1.) What is the ordering process?

1. Placing Orders: Go to the order page of the kind of product you wish to purchase
2. Order Confirmation: We will send an e-mail to confirm your order and the amount due
3. Payment: Paypal is preferred but you may pay by check or money order
4. Payment Verification: We will verify your payment by e-mail upon receipt
5. Shipping: Orders will be shipped within a week of payment (some custom orders may take longer, notification will be sent in these special circumstances)
6. Confirmation of Receipt: We request that you confirm receipt of order by e-mail

Custom Martial Arts Certificates Process: http://www.asianbrushart.com/CustomCertificates.html
Custom Hand Carved Seal Process: http://www.asianbrushart.com/seals.html
Custom Logo Design Process: http://www.asianbrushart.com/CustomLogoDesign.html
Custom Traditional Hanging Scrolls Process: http://www.asianbrushart.com/imported.html

2.) What are my payment options?

We accept online payments with Paypal (using your credit card, checking or savings account). We also accept money orders and personal checks. Please wait for conformation before sending your payment.
Credit Cards - We accept credit card payments through secure Quickbooks Merchant Service for business
Money Order, International Money Order or Cashier's checks - Please make Checks payable to Hui-Jung Hsieh . Let us know you have selected this option and we will provide you with a mailing address for payment with your order confirmation.
Personal checks - Please make checks payable to Hui-Jung Hsieh. Personal Checks will be delayed 10 business days until bank clearance. Not acceptable for international payments.

*Payments made by money orders and personal check, please know that it will take longer for the payment to arrive by mail. You also have the risk of losing payment in mail. As we are not responsible if the money is lost in the mail, it is advised that any funds be sent "registered" or "certified" mail to assure delivery.

3.) How long will it take to receive my order?

All JPG format e-mail orders are delivered within 2 days of confirmed payment. The time that it will take to receive the order depends on the type of payment. Once the payment confirmed, orders are usually sent within a week. Roughly, you should receive your order in about 3-14 days.

4.) How are orders shipped?

Most orders are ready to ship within a week from date of payment and may be sent as e-mail only, US post, US Priority Mail, US Express Mail, Global Priority, and Global Express. Alternate shipping methods (UPS, Fedex, etc.) are available with an additional handling fee.

E-mail only - Orders are sent as JPG images. This image may be saved to disk and used in a variety of programs. This is good for people who do not need an actual paper copy of the order. There is no shipping cost.
Priority Mail - This is our default shipping method. It is fast and efficient usually arriving within 3-5 days.
Express Mail - If you are in a hurry, we may also send your order with next day delivery (after order processing).
International Mail or Other Special Mailing Instructions - We will contact you regarding cost.

5.) How much is the shipping & handling cost?

Priority Mail Rate: (Express over-night, and over-weight orders will have additional cost than the quote below.)

Subtotal	Within U.S.	Outside of the U.S.
Under $50.00	$7.95	$15.00
$50 - $99.99	$9.95	$17.00
$100 - $149.99	$13.95	$19.00
$150 - $199	$15.95	$22.00
$200 - $399	$19.95	$26.00
$300 and above	$25.95

6.) Is it safe to use my credit card online?

Yes. Your credit card will be processed through QuickBooks run by the Intuit Corporation which "works to protect personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices." Your credit card information will be encrypted when it is transmitted via QuickBooks. http://smallbusiness.intuit.com/small-business/privacy/index.jsp

7.) Do you take international orders? (Out of the U.S.)

Yes, we do. If the orders are not send by e-mail only (jpg images), we just need to check the postage for you. Payment may be made by Paypal from most countries. We also accept international money orders in US dollars.

8.) May I "preview" the calligraphy before placing an order?

All the orders are custom made, therefore we are not able to provide a preview before the order is placed and processed. Once an order is placed and paid, however, unpon requests we could e-mail you a proof before the hand brushing processing begins to make sure the layout arrangment is to your liking.

9.) How are names translated?

Chinese-Most English names are translated phonetically (transliteration) by the sound of each syllable. Generally, each English syllable will be transliterated into one Chinese character. For example, Matthew is two syllables and therefore two characters. Often non-Chinese name are translated by pronunciation alone, which means finding characters that sounds similar to the name. This is why you can sometimes see different translations for the same name. For this reason, many non-Chinese names rarely have much meaning when looking at the characters alone. However, we will provide you with a translation that not only represent the name, but also uses meaningful characters.
Japanese- The Japanese language uses three different character systems. They are called Hiragana, Katakana and Kanji. For information about each of these please go here (at the bottom of the page): http://www.asianbrushart.com/Japanese.htm#Japanese
Korean-The Korean language uses two different character systems. They are called Hanja and Hangul, though modern Korean text is mostly written in Hangul. For more information about both of these, please go here(at the bottom of the page: http://www.asianbrushart.com/KoreanCalligraphy.html

10.) How do I know if what I am getting is accurate?

The artist is a native speaker of Mandarin from Taiwan trained in Kai Shu style calligraphy by Master Yu Tian-Hsu. Additionally, she learned English at a young age and has lived in the US for a number of years. Before coming to the US, she was an ESL teacher. After coming to the US, she was a Chinese language teacher to adult students in Seattle, Arizona, Michigan, and North Carolina. She has had over 10 years of experience translating names, phrases, poems and documents for her online customers.

11.) Chinese/Japanese/Korean read vertically or horizontally?

Traditionally Chinese was written vertically and read from right-to-left. However, today it can be read either vertically or horizontally, right-to-left, or even left-to-right.

12.) Where can I buy calligraphy tools?

We sell calligraphy tools at: http://www.asianbrushart.com/supplies.html

13.) Do you provide framing service?

We only offer framing service when clients request, usually when they are sending the product directly to friends or family as a gift.

14.) Do you offer discounts?

We offer discounts for resellers or orders with large quantity.

15.) What is your refund policy?

Custom-made items/service: We do not accept returns on any items that have been custom made.
Since they are custom-made to your specifications, therefore we cannot cancel these orders once they are in production. Nor can we accept returns or exchanges for these custom products/service unless the item you received was not the correct item due to a clerical error on the part of a vendor, or if the item arrived in a damaged or defective condition.

Custom items include: digital design files, graphic design, hand brushed calligraphy, custom rubber stamps, custom hand-carved seals, custom martial arts certificates, custom patches, and custom flyers/stationary/cards.

Calligraphy Supply: You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt, and you will receive a full refund except shipping. Any shipping cost that you incur to return a product to us will not be refunded. Store credits may also be issued based on each case.

Replacements for stock items: Should you wish to exchange an item that you purchased for a different item, please contact us first to begin the exchange process. The item must be returned in unused condition and in the original packaging. Replacement will only be sent to you after we have received the the original item.

Contact Information

Email: info@asianbrushart.com Tel: (336) 793-0015 (East Coast Time Zone) eFax: (866) 463-6804 P.O. Box 19173 Greensboro, NC 27419

Go to Asian Martial Arts Design's Website