Our Business Philosophy:

Calligraphy, design and arts are forms of the expression of artists. The founder of Asian Brush Art believes that each artist has his/her own style and ways of express their arts. Our clients will always have the choices when choosing either products or services, or even to choose another company that they feel more of a fit for them. We will never try to do a hard sell on our clients. We believe in let the work sell itself and focus our energy more in producing the best work and customer service. We will always give our best to bring the clients' vision to life.

FAQs

Orders	Other Questions
1.) What is the ordering process?	8.) May I "preview" the calligraphy before placing an order?
2.) What are my payment options?	9.) How are names translated?
3.) How long will it take to receive my order?	10.) How do I know if what I am getting is accurate?
4.) How are orders shipped?	11.) Chinese/Japanese/Korean read vertically or horizontally?
5.) How much is the shipping & handling cost?	12.) Where can I buy calligraphy tools?
6.) Is it safe to use my credit card online?	13.) Do you provide framing service?
7.) Do you take international orders? (Out of the U.S.)	14.) Do you offer discounts?

1.) What is the ordering process?

1. Place Order ¡V go to the order page of the kind of product you wish to purchase
2. Order Confirmation ¡V we will send an e-mail to confirm your order and the amount due
3. Payment ¡V Paypal is preferred but you may pay by check or money order
4. Payment Verification ¡V we will verify your payment by e-mail upon receipt
5. Shipping ¡V order will be shipped within a week of payment (some custom orders may take longer, notification will be sent in these special circumstances)
6. Confirmation of Receipt ¡V we request that you confirm receipt of order by e-mail

2.) What are my payment options?

We accept online payments with Paypal (using your credit card, checking or savings account). We also accept money orders and personal checks. Please wait for conformation before sending your payment.
Credit Cards - We accept credit card through Paypal, which is widely use with more than 30 million members worldwide. It is the number 1 online transaction service provider, which is use with major online business like e-bay, Amazon, etc. PayPal is also the fastest method to receive your order as the payment is usually received in 24 hours. PayPal lets you pay for your order with your credit card or from your bank account. This works for both the U.S, and international customers. Learn more about PayPal
Money Order, International Money Order or Cashier's checks - Please make Checks payable to Hui-Jung Hsieh . Let us know you have selected this option and we will provide you with a mailing address for payment with your order confirmation.
Personal checks - Please make checks payable to Hui-Jung Hsieh. Personal Checks will be delayed 10 business days until bank clearance. Not acceptable for international payments.

*Payments made by money orders and personal check, please know that it will take longer for the payment to arrive by mail. You also have the risk of losing payment in mail. As we are not responsible if the money is lost in the mail, it is advised that any funds be sent "registered" or "certified" mail to assure delivery.

3.) How long will it take to receive my order?

All JPG format e-mail orders are delivered via within 2 days of confirmed payment. The time that would take to receive order is depends on the type of payment. Once the payment confirmed, orders are usually send within a week. Roughly, you would receive your order about 3- 14 days.

4.) How are orders shipped?

Most orders are ready to ship within a week from date of payment and may be sent as e-mail only, US post, US Priority Mail, US Express Mail, Global Priority, and Global Express. Alternate shipping methods (UPS, Fedex, etc.) are available with an additional handling fee.

E-mail only - Orders are send as JPG images. This image may be saved to disk and used in a variety of programs. This is good for people who do not need an actual paper copy of the order. There is no shipping cost.
Priority Mail - This is our default shipping method. It is fast and efficient usually arriving within 3-5 days.
Express Mail - If you are in a hurry, we may also send your order with next day delivery (after order processing).
International Mail or Other Special Mailing Instructions - We will contact you regarding cost.

5.) How much is the shipping & handling cost?

Priority Mail Rate: (Express over-night, and over-weight orders will have additional cost than the quote below.)

Subtotal	Within U.S.	Outside of the U.S.
Under $49.99	$6.95	$13.00
$50 - $99.99	$9.00	$15.00
$100 - $149.99	$12.95	$17.00
$150 - $199	$14.95	$20.00
Over $200	$18.00	$24.00

6.) Is it safe to use my credit card online?

Yes. According to PayPal¡¦s literature it was the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognized by PC Magazine as one of "The Top 100 Web Sites." By making payment through Paypal, which is a secure merchant account system that automatically checks your credit card number and deposits the money into our Paypal account. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. Paypal will then generate a receipt for your order as a third party. So it's completely secure.

7.) Do you take international orders? (Out of the U.S.)

Yes, we do. If the orders are not send by e-mail only (jpg images), we just need to check the postage for you. Payment may be made by Paypal from most countries. We also accept international money orders in US dollars.

8.) May I "preview" the calligraphy before placing an order?

All the orders are custom made, therefore, we are not able to provide a preview before the order is placed and processed. Once an order is placed and paid, however, unpon requests, we could e-mail you a proof before the hand brushing processing begin to make sure the layout arrangment is in your liking.

9.) How are names translated?

Authentic naming is available in which names are given in a similar fashion to naming in China. However most English names are translated phonetically (transliteration) by the sound of each syllable. Generally, each English syllable will be transliterated into one Chinese character. For example, Matthew is two syllables and therefore two characters. Often non-Chinese name are translated by pronunciation alone, which means finding characters that sounds similar to the name. This is why you can sometimes see different translations for the same name. For this reason, many non-Chinese names rarely have much meaning when looking at the characters alone. However, we will provide you with a translation that not only represent the name, but also uses meaningful characters.

For more on Chinese names see this page from Zhongwen.com with information on how foreign words and names are imported into Chinese

10.) How do I know if what I am getting is accurate?

The artist is a native speaker of Mandarin from Taiwan trained in Kai Shu style calligraphy by Master Yu Tian-Hsu. Additionally, she learned English at a young age and has lived in the US for a number of years. She has had over five years of experience translating names, phrases, poems and documents for her online customers.

11.) Chinese/Japanese/Korean read vertically or horizontally?

Traditionally Chinese was written vertically and read from right-to-left. However, today it can be read either vertically or horizontally, right-to-left or even left-to-right.

12.) Where can I buy calligraphy tools?

We sell calligraphy tools at: http://www.asianbrushart.com/supplies.html

13.) Do you provide framing service?

We only offer framing service when clients request.

14.) Do you offer discounts?

We offer discounts for resellers or orders with large quantity.

Contact Information

Email: info@asianbrushart.com Tel: (336) 793-0015 (East Coast Time Zone) eFax: (866) 463-6804 P.O. Box 19173 Greensboro, NC 27419

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