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Our Business Philosophy:

Calligraphy and design are forms of artistic expression. The founder of Asian Brush Art believes that each artist has his/her own style and method of expression. Our clients should always feel welcome to express their personal style when choosing either products or services, or even to choose another company that better suits their needs. Art is subjective. Instead of pushy sales tactics, we believe in letting the work sell itself and focusing our energy on producing the best work and customer service. We will always do our best to bring the clients' vision to life.

FAQs

Orders
Other Questions
2.) What are my payment options?
3.) How long will it take to receive my order? 10.) How do I know if what I am getting is accurate?
4.) How are orders shipped? 11.) Does Chinese/Japanese/Korean read vertically or horizontally?
5.) How much does the shipping & handling cost? 12.) Where can I buy calligraphy tools?

6.) Is it safe to use my credit card online?

13.) Do you provide a framing service?

7.) Do you take international orders? (Out of the U.S.)

14.) Martial Arts Certificate FAQ

15.) Rubber Stamp FAQ

16.) Do you offer discounts?

17.)Refund Policy

1.) What is the ordering process?

1. Placing Orders: Go to the order page of the product you wish to purchase
2. Order Confirmation: We will send a confirmation your order and the amount due (usually within 48 working hrs)
3. Payment: All major credit cards, Paypal, check or money order
4. Payment Verification: We will verify your payment by e-mail upon receipt
5. Shipping: Orders will be shipped within a week of payment (some custom orders may take longer, notification will be sent in these special circumstances)
6. Confirmation of Receipt: We request that you confirm receipt of order by
e-mail

  • We accept Paypal, money orders and personal checks.
  • We accept all major credit card payments through secure Quickbooks Merchant Service for business.

*Payments made by money orders and personal check, please know that it will take longer for the payment to arrive by mail. You also have the risk of losing payment in mail. As we are not responsible if the money is lost in the mail, it is advised that any funds be sent "registered" or "certified" mail to assure delivery.

3.) How long will it take to receive my order?

All JPG format e-mail orders are delivered within 2-3 days of confirmed payment. The time that it will take to receive the order depends on the type of payment. Once the payment confirmed, orders are usually sent within a week. Roughly, you should receive your order in about 3-14 days.

4.) How are orders shipped?

Most orders are ready to ship within a week from date of payment and may be sent as e-mail only, US post, US Priority Mail, US Express Mail, Global Priority, and Global Express. Alternate shipping methods (UPS, Fedex, etc.) are available with an additional handling fee.

  • E-mail only - Orders are sent as JPG images. This image may be saved to disk and used in a variety of programs. This is good for people who do not need an actual paper copy of the order. There is no shipping cost.
  • Priority Mail - This is our default shipping method. It is fast and efficient usually arriving within 3-4 days.
  • Express Mail - If you are in a hurry, we may also send your order with next day delivery (after order processing).
  • International Mail or Other Special Mailing Instructions - We will contact you regarding cost.

5.) How much is the shipping & handling cost?

Priority Mail Rate: (Express over-night, and over-weight orders will have additional cost than the quote below.)

Subtotal
Within U.S. Outside of the U.S.
Under $50.00
$16.95
Quote needed- $28 and up
$50 - $99.99
$18.95
$100 - $179.99
$25.95
$180 - $299
$35.95
$300 and above
quote needed

6.) Is it safe to use my credit card online?

Yes. Your credit card will be processed through QuickBooks run by the Intuit Corporation which "works to protect personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices." Your credit card information will be encrypted when it is transmitted via QuickBooks. https://security.intuit.com/privacy/

7.) Do you take international orders? (Out of the U.S.)

Yes, we do. If the orders are not send by e-mail only (jpg images), we just need to check the postage for you. Payment may be made by Paypal for orders outside of the USA.We also accept international money orders in US dollars.

8.) May I "preview" the calligraphy before placing an order?

All the orders are custom made to order, therefore we are not able to provide a preview before the order is placed and processed. Once an order is placed and paid, however, unpon requests we could e-mail you a proof before the hand brushing processing begins to make sure the layout arrangment is to your liking.

9.) How are names translated?

  • Chinese-Most English names are translated phonetically (transliteration) by the sound of each syllable. Generally, each English syllable will be transliterated into one Chinese character. For example, Matthew is two syllables and therefore two characters. Often non-Chinese name are translated by pronunciation alone, which means finding characters that sounds similar to the name. This is why you can sometimes see different translations for the same name. For this reason, many non-Chinese names rarely have much meaning when looking at the characters alone. However, we will provide you with a translation that not only represent the name, but also uses meaningful characters.
  • Japanese- The Japanese language uses three different character systems. They are called Hiragana, Katakana and Kanji. For information about each of these please go here (at the bottom of the page): http://www.asianbrushart.com/Japanese.htm#Japanese
  • Korean-The Korean language uses two different character systems. They are called Hanja and Hangul, though modern Korean text is mostly written in Hangul. For more information about both of these, please go here(at the bottom of the page: http://www.asianbrushart.com/KoreanCalligraphy.html

 

10.) How do I know if what I am getting is accurate?

All our translators are native speakers of Mandarin Chinese, Japanese and Korean. Both our Chinese and Japanese translators have been teaching Chinese and Japanese languages for many years. While they were born and raised oversea, they both hold Bachelor degree from the U.S. Our Korean translator has master's degrees from both South Korea and the U.S. She is currently working on her PhD degree while working for ABA part time.

11.) Chinese/Japanese/Korean read vertically or horizontally?

Traditionally Chinese/Japanese/Korean were written vertically and read from right-to-left. However, today it can be read either vertically or horizontally, right-to-left, or even left-to-right. Our default for calligraphy arrangement is however vertically.

12.) Where can I buy calligraphy tools?

We sell calligraphy tools at: http://www.asianbrushart.com/supplies.html

13.) Do you provide framing service?

We only offer framing service when clients request, usually when they are sending the product directly to friends or family as a gift.

14.) Do you offer discounts?

We offer discounts for resellers or orders with large quantity.

15.) What is your refund policy?

Custom-made items/service: We do not accept returns on any items that have been custom made.
Since they are custom-made to your specifications, therefore we cannot cancel these orders once they are in production. Nor can we accept returns or exchanges for these custom products/service unless the item you received was not the correct item due to a clerical error on the part of a vendor, or if the item arrived in a damaged or defective condition.

Custom items include: digital design files, graphic design, hand brushed calligraphy, custom rubber stamps, custom hand-carved seals, custom martial arts certificates, custom patches, and custom flyers/stationary/cards.

Calligraphy Supply: You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt, and you will receive a full refund except shipping. Any shipping cost that you incur to return a product to us will not be refunded. Store credits may also be issued based on each case.

Replacements for stock items: Should you wish to exchange an item that you purchased for a different item, please contact us first to begin the exchange process. The item must be returned in unused condition and in the original packaging. Replacement will only be sent to you after we have received the the original item.

 

Certificate FAQ

1.What is the processing time for custom certificates? 9.Can I just purchase 1 certificate (or any random number)?
2. How big are the Standard and Gold Foil Phoenix certificates? 10.What are the stages in certificate processing?
3.What is the pricing for the amount of certificates ordered? 11.Where do I select my certificate paper style?
4.Can I include my school logo on the certificates? 12.What if I want a layout that is not in the examples of standard layouts?
5.Can you design a logo for me? 13.Which languages may I have the certificate text translated in?
6.Can I use my own certificate text? 14.How do I reorder certificates in the future?
7. Do I get to see a certificate preview? 15.Do you sell school and instructor seals?
8.Can I see a preview before purchasing the certificates? 16.I still have more questions, how can I contact customer service?

 

  1. What is the processing time for custom certificates?

The processing time for custom certificates is around 3-4 weeks, depending on how many drafts need to be made.

2. How big are the Standard and Gold Foil Phoenix certificates?

The Standard Certificates are 8.5 X 11 inches. Gold Phoenix Certificates are 11 X 17 inches. Handbrushed Certificates are 13 X 26 inches

3. What is the pricing for the amount of certificates ordered?

The Standard Certificates are sold in packs of 10 ($65), 20 ($98), 30 ($149), 50 ($185). There is also an additional $20.00 layout/translation setup fee for each order. Each order comes with an equal amount of certificates.
The Gold Phoenix Certificates come in packs of 5 ($125), 10 ($200), 20 ($250), 30 ($300), 50 ($350). There is no extra layout/translation fee.

4. Can I include my school logo on the certificates?

Yes. Please email us your school logo as a JPG at asian.process@gmail.com

5. Can you design a logo for me?

Yes. We design school logos. Our Basic Logo Design is $299, Premium Logo Design: $349, Deluxe Logo Design: $399. Please refer to this page for more information: http://www.asianbrushart.com/CustomLogoDesign.html

6. Can I use my own certificate text?

Yes. You give us the certificate text and specify how you want it laid out, as well as what you want translated.

7. Do I get to see a certificate preview?

Yes. After you have purchased your order, we will begin a drafting process. We will send you the first draft and you can tell us if the text/spacing is correct, and make any changes.

8. Can I see a preview before purchasing the certificates?

No, the drafting process takes time and energy and the designer must be compensated for their effort. However, we do send you drafts and you can make corrections before your final product is sent to print.

9. Can I just purchase 1 certificate (or any random number)?

No, our certificates are only sold in packs.

10. What are the stages in certificate processing?

  1. Order payment
  2. Send us your certificate text/logo via email, tell us how you would like it arranged on the certificate
  3. We create a draft, send it to you as a JPG for approval
  4. If there is anything else that you would like to change, we will create another draft.
  5. Once the draft is approved, we send the certificates to be printed.
  6. Once we receive the printed certificates, we ship them out to you

11. Where do I select my certificate paper style?

Please refer to this page: http://www.asianbrushart.com/images/certificates/CertificatePapers.htm

12. What if I want a layout that is not in the examples of standard layouts?

Please email to us a description of the type of layout you would be interested in at asian.process@gmail.com

13. Which languages may I have the certificate text translated in?

Chinese, Japanese, or Korean. You may also just have a certificate made in English.

14. How do I reorder certificates in the future?

When we design your certificates, we save a folder of the final draft. When you reorder, just tell us your name and martial arts school, and we will find your certificate so we can reprint it.

15. Do you sell school and instructor seals?

Yes. We sell traditional, custom hand carved seals that are ideal for certificates. Please refer to this page: http://www.asianbrushart.com/seals.html

16. I still have more questions, how can I contact customer service?

You may contact customer service either through email at: asian.brush.art@gmail.com. Or call at: 336-793-0015

 

Rubber Stamp FAQ

5. What type of stamp borders do you offer?
2.What is the largest/smallest size possible? 6. Do you sell ink pads?
3. Can you make a stamp with a logo or other graphics? 7. Can I use the traditional seal ink paste with the rubber stamp?
 

1. How is the stamp made?

The rubber stamp is made through a laser engraving process.

2. What is the largest/smallest size possible?

The largest stamp length possible is 5 1/2". The smallest length is 0.5".

3. Can you make a stamp with a logo or other graphics?

Yes, please send us a high resolution black and white line art image of your logo or graphic.

4. What kind of file formats do you need for graphic stamp images?

JPG, EPS, PDF, TIF, AI, etc. As long as the image is clean, sharp and clear, any file will work.

5. What type of stamp borders do you offer?

No Border, Square Border, Circle Border, or other (request with additional fee).

6. Do you sell ink pads?

Yes, we sell Small ink pads for $7.00 (3" X 1.8"), and Large ink pads for $12.00 (4" X 6"). You may choose any color of ink you wish. We also sell ink pads with color spectrums, please contact us if you are interested in these.

7. Can I use the traditional seal ink paste with the rubber stamp?

Yes, It works very well if you are stamping on papers.

Contact Information

  • Tel: (336) 793-0015 (East Coast Time Zone)
  • Fax: (866) 463-6804
  • P.O. Box 19173 Greensboro, NC 27419

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Professional Asian Theme Graphic & Web Design for promotions and marketing- logo design, stationery design, website design, books, magazines, newspapers, products, manufactured goods and other marketing materials. All logos, artwork, creations, designs found in Asian Brush Art site are the property of Asian Brush Art & Graphic Design, LLC.
Specialized in Chinese graphic design, Japanese graphic design, Korean graphic Design and traditional hand brushed ink calligraphy.

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