• We accept Paypal, money orders and personal checks.
• We accept all major credit card payments through secure Quickbooks Merchant Service for business.

*Payments made by money orders and personal check, please know that it will take longer for the payment to arrive by mail. You also have the risk of losing payment in mail. As we are not responsible if the money is lost in the mail, it is advised that any funds be sent "registered" or "certified" mail to assure delivery.

3.) How long will it take to receive my order?

All JPG format e-mail orders are delivered within 2-3 days of confirmed payment. The time that it will take to receive the order depends on the type of payment. Once the payment confirmed, orders are usually sent within a week. Roughly, you should receive your order in about 3-14 days.

4.) How are orders shipped?

Most orders are ready to ship within a week from date of payment and may be sent as e-mail only, US post, US Priority Mail, US Express Mail, Global Priority, and Global Express. Alternate shipping methods (UPS, Fedex, etc.) are available with an additional handling fee.

• E-mail only - Orders are sent as JPG images. This image may be saved to disk and used in a variety of programs. This is good for people who do not need an actual paper copy of the order. There is no shipping cost.
• Priority Mail - This is our default shipping method. It is fast and efficient usually arriving within 3-4 days.
• Express Mail - If you are in a hurry, we may also send your order with next day delivery (after order processing).
• International Mail or Other Special Mailing Instructions - We will contact you regarding cost.

5.) How much is the shipping & handling cost?

Yes. Your credit card will be processed through QuickBooks run by the Intuit Corporation which "works to protect personal information from loss, misuse, or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices." Your credit card information will be encrypted when it is transmitted via QuickBooks. https://security.intuit.com/privacy/

7.) Do you take international orders? (Out of the U.S.)

Yes, we do. If the orders are not send by e-mail only (jpg images), we just need to check the postage for you. Payment may be made by Paypal for orders outside of the USA.We also accept international money orders in US dollars.

8.) May I "preview" the calligraphy before placing an order?

All the orders are custom made to order, therefore we are not able to provide a preview before the order is placed and processed. Once an order is placed and paid, however, unpon requests we could e-mail you a proof before the hand brushing processing begins to make sure the layout arrangment is to your liking.

9.) How are names translated?

10.) How do I know if what I am getting is accurate?

11.) Chinese/Japanese/Korean read vertically or horizontally?

12.) Where can I buy calligraphy tools?

13.) Do you provide framing service?

14.) Do you offer discounts?

15.) What is your refund policy?

Custom-made items/service: We do not accept returns on any items that have been custom made.
Since they are custom-made to your specifications, therefore we cannot cancel these orders once they are in production. Nor can we accept returns or exchanges for these custom products/service unless the item you received was not the correct item due to a clerical error on the part of a vendor, or if the item arrived in a damaged or defective condition.

Custom items include: digital design files, graphic design, hand brushed calligraphy, custom rubber stamps, custom hand-carved seals, custom martial arts certificates, custom patches, and custom flyers/stationary/cards.

Calligraphy Supply: You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt, and you will receive a full refund except shipping. Any shipping cost that you incur to return a product to us will not be refunded. Store credits may also be issued based on each case.

Replacements for stock items: Should you wish to exchange an item that you purchased for a different item, please contact us first to begin the exchange process. The item must be returned in unused condition and in the original packaging. Replacement will only be sent to you after we have received the the original item.