FAQ
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1.) What is the ordering process? /How long will it take to receive my order?
All Digital JPG format e-mail orders are delivered within 5-7 days of confirmed payment. The time that it will take to receive the order depends on the type of payment.
Most orders are ready to ship within a week from date of payment and may be sent as e-mail only, US post, US Priority Mail, US Express Mail, Global Priority, and Global Express. Alternate shipping methods (UPS, Fedex, etc.) are available with an additional handling fee.
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E-mail only - Orders are sent as JPG images. This image may be saved to disk and used in a variety of programs. This is good for people who do not need an actual paper copy of the order. There is no shipping cost.
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Priority Mail - This is our default shipping method. It is fast and efficient usually arriving within 3-4 days.
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Express Mail - If you are in a hurry, we may also send your order with next day delivery (after order processing).
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International Mail or Other Special Mailing Instructions - We will contact you regarding cost.
2.) May I "preview" the calligraphy before placing an order?
All the orders are custom made to order, therefore we are not able to provide a preview before the order is placed and processed. Once an order is placed and paid, however, unpon requests we could e-mail you a proof before the hand brushing processing begins to make sure the layout arrangment is to your liking.
3.) Where can I buy calligraphy tools?
We sell calligraphy tools at: http://www.asianbrushart.com/supplies