A legal disclaimer

Custom-made items/service: We do not accept returns on any items that have been custom made.
Since they are custom-made to your specifications, therefore we cannot cancel these orders once they are in production. Nor can we accept returns or exchanges for these custom products/service unless the item you received was not the correct item due to a clerical error on the part of a vendor, or if the item arrived in a damaged or defective condition.

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Custom items include: digital design files, graphic design, hand brushed calligraphy, custom rubber stamps, custom hand-carved seals, custom martial arts certificates, custom patches, and custom flyers/stationary/cards.

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Calligraphy Supply: You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt, and you will receive a full refund except shipping. Any shipping cost that you incur to return a product to us will not be refunded. Store credits may also be issued based on each case.

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Replacements for stock items: Should you wish to exchange an item that you purchased for a different item, please contact us first to begin the exchange process. The item must be returned in unused condition and in the original packaging. Replacement will only be sent to you after we have received the the original item.